RENTERS HUB SAFETY GUIDE
1. Tenant Safety
The focus is protecting tenants from scams and unsafe situations:
a. Financial Safety
- Never send money or deposit fees before signing a verified tenancy agreement.
- Always confirm that the advertiser (landlord, agent, or caretaker) is thoroughly verified by Renters Hub Admins.
- Only transfer money via official channels provided in the verified agreement.
b. Viewing Safety
- Carry a friend or family member when visiting the property.
- Schedule viewings during daytime hours to avoid risk.
- Avoid deals conducted in streets, alleyways, or unfamiliar locations.
c. Online Safety
- Avoid engaging with listings on social media or unverified platforms.
- Use only the official Renters Hub platform to contact landlords or agents.
- If unsure, contact Renters Hub admin before making any payments.
d. Refund Guarantee
- Tenants are guaranteed a full refund if they are ever scammed on our platform following Renters Hub verified procedures.
- Keep all communication and receipts through the platform for proof of transaction.
2. Landlord Safety
a. Financial Security
- Accept payments only after signing a verified tenancy agreement.
- Avoid accepting cash without proper documentation.
- Document all financial transactions through the platform or bank transfers.
b. Personal Safety
- Verify the identity of tenants via ID and references.
- If showing property alone, prefer public areas or carry a representative.
c. Property Safety
- Maintain a record of all inspections and tenant communications.
- Do not leave keys with unverified agents or caretakers.
3. Property Safety
- Conduct pre-rental inspection with the tenant present.
- Document any damages or necessary repairs in writing.
- If using a caretaker or agent, ensure they are verified by Renters Hub.
- Avoid sharing access codes or keys outside verified personnel.
4. Rental Consultant / Caretaker Safety
- Verify tenants and landlords before showing property.
- Always conduct viewings in daylight and with tenants present.
- Keep transaction records to avoid disputes.
- Do not carry large amounts of cash for security reasons.
- Use Renters Hub admin as a mediator in disputes or uncertainties.
5. General Guidelines
- Always communicate through official Renters Hub channels.
- Report suspicious activity immediately via WhatsApp:
Chat with Admin
Report a Scam/Corruption
- Never compromise safety for speed; a safe deal is always better than a rushed one.
✅ Key Promises
- Verified Listings Only – Every property is verified by our team.
- Full Refund Guarantee – If verification fails and you paid through the platform, you are protected.
- 24/7 Admin Support – Reach out via WhatsApp if anything seems off.