RENTERS HUB SAFETY GUIDE

1. Tenant Safety

The focus is protecting tenants from scams and unsafe situations:

a. Financial Safety

• Never send money or deposit fees before signing a verified tenancy agreement.
• Always confirm that the advertiser (landlord, agent, or caretaker) is thoroughly verified by Renters Hub Admins.
• Only transfer money via official channels provided in the verified agreement.

b. Viewing Safety

• Carry a friend or family member when visiting the property.
• Schedule viewings during daytime hours to avoid risk.
• Avoid deals conducted in streets, alleyways, or unfamiliar locations.

c. Online Safety

• Avoid engaging with listings on social media or unverified platforms.
• Use only the official Renters Hub platform to contact landlords or agents.
• If unsure, contact Renters Hub admin before making any payments.

d. Refund Guarantee

• Tenants are guaranteed a full refund if they are ever scammed on our platform following Renters Hub verified procedures.
• Keep all communication and receipts through the platform for proof of transaction.

2. Landlord Safety

a. Financial Security

• Accept payments only after signing a verified tenancy agreement.
• Avoid accepting cash without proper documentation.
• Document all financial transactions through the platform or bank transfers.

b. Personal Safety

• Verify the identity of tenants via ID and references.
• If showing property alone, prefer public areas or carry a representative.

c. Property Safety

• Maintain a record of all inspections and tenant communications.
• Do not leave keys with unverified agents or caretakers.

3. Property Safety

• Conduct pre-rental inspection with the tenant present.
• Document any damages or necessary repairs in writing.
• If using a caretaker or agent, ensure they are verified by Renters Hub.
• Avoid sharing access codes or keys outside verified personnel.

4. Rental Consultant / Caretaker Safety

• Verify tenants and landlords before showing property.
• Always conduct viewings in daylight and with tenants present.
• Keep transaction records to avoid disputes.
• Do not carry large amounts of cash for security reasons.
• Use Renters Hub admin as a mediator in disputes or uncertainties.

5. General Guidelines

• Always communicate through official Renters Hub channels.
• Report suspicious activity immediately via WhatsApp:
Chat with Admin Report a Scam/Corruption
• Never compromise safety for speed; a safe deal is always better than a rushed one.

✅ Key Promises

• Verified Listings Only – Every property is verified by our team.
• Full Refund Guarantee – If verification fails and you paid through the platform, you are protected.
• 24/7 Admin Support – Reach out via WhatsApp if anything seems off.